Privacy Policy

1. Introduction

Carelix Nursing ("we," "us," or "our") is committed to protecting the privacy and security of our clients' personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our home nursing and healthcare services in Malaysia.

2. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, NRIC/Passport number, date of birth, gender, and contact details (phone, email, address).
• Health and Medical Data: Medical history, diagnosis, current medications, vital signs, physician details, and specific care requirements.
• Emergency Contact Info: Names and contact details of family members or guardians.
• Inquiry Data: Information provided through our website forms or WhatsApp inquiries.

3. How We Use Your Information

Your information is used solely for the following purposes:

• To curate and deliver personalized nursing care solutions.
• To monitor health conditions and provide medical reports to authorized family members.
• To communicate regarding scheduling, care updates, and administrative matters.
• To process inquiries and provide accurate service quotations.
• To comply with Malaysian healthcare regulations and legal requirements.

4. Data Security and Confidentiality

We implement strict physical, technical, and administrative security measures to protect your medical records. Our nursing staff and caregivers are bound by strict confidentiality agreements. Access to your medical data is limited only to the healthcare professionals directly involved in your care.

5. Disclosure to Third Parties

We do not sell or trade your personal data. We only disclose information to third parties (such as hospitals or your primary treating physician) when it is essential for your medical treatment or required by law.

6. Your Rights

Under the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have the right to access, correct, or request the deletion of your personal data. You may also withdraw consent for data processing at any time, though this may impact our ability to provide certain healthcare services.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@carelixnursing.com
WhatsApp: 011-2574 2526